Returns

Our Returns Policy

While we hope that you are delighted with your order, we understand that there are occasions you may want to return items for a refund or exchange.

  • Please notify us of your return within 14 days of receipt of your order by emailing us on bryony@pompomandtwiddle.com or call us on 01424 428 108
  • Please pack and return your item in its original used condition as soon as possible - no later than 14 days after informing us of the return.
  • Once you have contacted us please send your return to: Pompom & Twiddle, 16 Wellington Square, Hastings, East Sussex TN34 1PB.  

Please ensure all items are packed securely and sufficiently to withstand delivery.

Please note that all items need to be returned to us complete, unused and in a re-saleable condition. Please return items with the original packaging if possible. Any items that arrive back damaged due to insufficient packaging will not be refunded.

We strongly recommend that you obtain proof of postage for your return, as we can take no responsibility for goods lost in transit.

Refunds will be made within 14 days of receipt of the returned item(s).

Please note that, with the exception of faulty items or goods damaged in transit, we are not responsible for return postage. The cost of the return postage will be deducted from your refund.

Faulty or Damaged Items

We do our very best to ensure that our products are packaged sufficiently to survive their journey to you. However, we do have to rely on third parties to deliver goods to you and breakages do happen from time to time. If you received a damaged item from us, please accept our apologies for any inconvenience this may have caused.

We ask that you please check your order as soon as it is delivered. If there is a problem with your order, please contact us immediately (within 24 hours) providing your order number and ideally a photo of the damage so we can resolve it promptly for you.

Please do not return any damaged or faulty items without contacting us first. We need to decide upon the best method for returning the item, dependant upon its weight and size.