Terms & Conditions

Before placing an order with Pompom & Twiddle please ensure that you read these standard terms of business. Any purchase made or registration of personal details is deemed acceptance of these terms. If you have any questions please do not hesitate to contact us.

www.pompomandtwiddle.com is operated by Pompom & Twiddle Limited. Pompom & Twiddle Limited is registered in England and Wales under Company Number 7191567, with its registered office at 16 Wellington Square, Hastings, East Sussex, TN34 1PB. VAT Number 118 1899 91.


When you place an order we will receive an email confirming your order. Please note, this is not confirmation that your offer to buy the item(s) has been accepted. Our contract for sale of our products will only exist once an order has been accepted, process and dispatched.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

We may not be able to fulfill your order for the following reasons:

  • The product is out of stock or damaged
  • We are unable to authorise payment
  • We identify a product description or pricing error
  • If customers do not reach our order criteria
  • If delivery companies are temporarily unable to deliver due to events beyond our control including hazardous weather and accidents

Should there be an issue with your order you will be contacted by email or phone. If we have any issues authorising payment we will contact you via email or phone and you will have 48 hours to respond. Failure to respond will result in your order being cancelled.

Persons under the age of 18 should only use and make purchases from this website under the supervision of and with the consent of a parent or guardian.

When placing an order you will be given an option to provide your expressed consent to opt in to joining our email mailing list. However, should you not wish to receive mailings please leave the box unticked.   You may unsubscribe at any time in the future via the bottom of each email we send you or by contacting us at bryony@pompomandtwiddle.com


We use a range of different delivery options to ensure your order reaches you as quickly as possible. Any time or date stated for delivery is an estimate only. Pompom & Twiddle shall not be liable for any losses, costs, damages or expenses incurred by the buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date. Please ensure you check all items at the point of delivery. In the event that the packaging appears damaged, please try to check the item whilst the courier is still present and bring any damage to their attention. Please inform us straight away of any damage upon receipt of your items.

International Orders

International delivery is available to certain countries. If your country is not in the dropdown menu of available choices or there is no shipping price allocated to a country, unfortunately that means we cannot ship to you currently. Please note that additional shipping costs may be incurred based on the final weight and size of the packed order. You will be contacted directly before your order is shipped.


You have a legal right to cancel your order providing you do so within 14 working days of receiving the goods. Please notify us during this time if you wish to cancel your order. If you change your mind, please notify us immediately and we will try to stop your order. If your order has already been dispatched, you will have to return the item to us at your own cost, following the procedure set out in our Returns Policy.

Product Pricing, Descriptions and Images

All prices are in UK pounds sterling and are inclusive of VAT at the current rates. Pompom & Twiddle reserves the right to change prices without prior notice. We undertake all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct. Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. Handmade items are unique and slight variations in colour, texture, shape, size and pattern will occur. We make every effort to display the colours of our products as accurately as possible. However, due to variations in monitor display, we cannot guarantee that your display of colour will be accurate. The images shown online and in marketing materials are for illustration purposes only. Many products are shown with additional props, but these are not included in the sale of a product unless otherwise specified. We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website.


Discount codes and promotions cannot be used in conjunction with any other offer. We reserve the right to withdraw codes and promotions at any time without prior warning. Free delivery promotions exclude deliveries to anywhere outside the UK mainland.


The information, graphics, artwork, text and images on this website are protected by copyright laws. If you would like to use any of our images please kindly contact us.

Events Outside Our Control

Pompom & Twiddle shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control. Where, in spite of its reasonable efforts, Pompom & Twiddle is unable to perform an obligation due to an event outside our control, it shall not be deemed to be in breach of its contract with the customer.

Termination and Cancellation

Either Pompom & Twiddle or you may terminate your Account. If we terminate your Account, you will be notified by email and the reason for termination will be provided. If Pompom & Twiddle terminates your Account, any current or pending purchases will be cancelled and will not be dispatched. Pompom & Twiddle reserves the right to cancel and refund purchases, for any reason prior to dispatch.

Territory & Law

Contracts for the purchase of goods or services through our website shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England.